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[FAQ] Guide to Rules and Principles of Delivery for Contest Winners

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16:52, Nov-01-2017 | From PC
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Dear MIUIers,

We've received many questions asked by users who won the gifts of the contest recently. Many users were confused about delivery issues such as Customs charges, Delivery date, Receiving date, etc. And we are making an important clarification regarding the express of delivery and hope you can read the following Q&A carefully.

1. After I become the winner of the contest, who will contact me?

Normally, the contest holder will contact you in accordance with the announcement data specified in the contest. If you fail to reply to the contest holder within one week, the gift will be expired and you have no chance to collect the winner's gift this time.

2. Which delivery companies can I choose when requesting for delivery of the winner's gifts?
We have two delivery companies, EMS and DHL, which you can choose from. You need to inform the mod who holds the contest which delivery company you'd like to choose.

3. What is the difference between EMS and DHL?
Normally, the speed of DHL is faster than EMS, but you may also have to pay a certain amount of customs duty for the gifts sent by DHL. The speed of EMS is comparatively slower, but it delivers the item through local post, therefore, the customs duty is lower than DHL. However, sometimes, the gifts are rejected by China customs becasue there is battery in the item, EMS may change the delivery company for you, under which condition you have to pay a certain amount of customs duty for the gifts when they arrive at customs in your country.

4. How many days does it take to receive the gifts for the winners?
After your information is confirmed by us, we will send the gifts to you as soon as possible. It takes about two or three weeks to deliver the gifts to winners from nearby contries or regions, such as India and southeast Asian countries. It may take about one month or longer time to deliver the gifts to countries far-away, such as countries in Euorpe. ( The above delivery time is only for your reference, it may take longer time in special circumstances.)

5. Where can I track the information of the delivery?
We will send you the Delivery No. as soon as possible after delivering the gifts. And you can track the information in EMS or DHL website by entering the Delivery No. we've sent to you. Sometimes, you can't view the tracking information until the iteam arrives at your country.


For DHL delivery tracking, please refer to this website: http://www.dhl.com/en/express/tracking.html, please click the following link for more FAQ in DHL tracking http://www.dhl.com/en/express/tracking/tracking_faq.html.

For EMS delivery tracking, please refer to this website: http://www.ems.post/tracking,
please click the following link for more FAQ in EMS tracking http://track-chinapost.com/?cat=35

6. Why do I need to pay customs duty if I received a shipment as a gift?

Whether a shipment is a gift or not, it must still go through an import procedure as determined by custom’s law in the destination country. The shipment is cleared through customs based on the origin country, the value and quantity, but not its purpose. You will need to pay customs duty and taxes only if the value of the gift is above a stated local threshold.


7. I was charged duties and taxes by customs for something wining from the contest. Why wasn’t that included as part of the overall shipping costs?
Although you won the gifts for free, the goods are still subject to an import procedure to clear the shipment through customs. Clearance depends on: the country of origin; the value including transport charges; the quantity of goods
Each country has its own customs laws and the duties for different types of goods and values are set locally. And the express company must adhere to local customs legislation and so the express company pays duties on the receiver’s behalf to clear shipments on arrival.
Please click here for more information about taxes and duties.

8. What would happen if I rejected to receive the delivered winner gifts because I couldn't afford the customs duty?

If you reject to receive the delivered winner gifts, they will be delivered to China again and you will not get any reimbursement this time. But it will  not affect your future participation in the contest.


9. What if I found the item in the delivered package was lost?
MIUI Team will deliver all the gifts specified in the contest correctly and ensure all the information is correct. But we are not responsible for the damage or lost in the transmit. When you receive the gifts, you need to check them carefully in case of any loss or damage.
If you discover any damage or loss in the package, please contact the contest holder immediately and provide the proof accordingly. MIUI Team is not responsible for any damage or loss caused by the user himself. If the damage or loss is done by delivery company and enough evidence can be provided, MIUI Team will try to coordinate with delivery company.

All the users who participated in and won the contest shall agree upon the above principles. Thanks for you understanding.

MIUI Team reserves the right of final explainations.



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18:23, Nov-01-2017 | From Redmi Note 4X
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Fantastic..
Thanks for sharing the information..

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18:45, Nov-01-2017 | From PC
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Thanks for sharing.

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18:48, Nov-01-2017 | Via mobile
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Awesome Explaination This Will surely help many Users 👊👊

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18:51, Nov-01-2017 | From PC
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Thanks for the detailed info
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19:13, Nov-01-2017 | From PC
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Thanks for sharing

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21:10, Nov-01-2017 | From Redmi 4A
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good explanation sir thank you for sharing

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21:29, Nov-01-2017 | From PC
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Thanks for the info
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02:01, Nov-02-2017 | From Mi Max 32GB
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Thanks for the Information.

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