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[Others] [Bugs] Redmi Note 4X Music Player Problem: Please Report Logs Here!

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6107 69 |
16:00, Sep-13-2017 | From PC
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Dear Redmi Note 4X Users,

There are some of us that has experienced problems with the Music Player in our units, we like to ask help from users to quickly resolve this problem and kindly post the logs here in this thread.

This is how to get the LOGS from your device:

  • 1. Enter the Settings - > Sound and vibration - > Disable all sounds
  • 2. Dial * # * # 996996  # * # * start catching QXDM log
  • 3. Play music in background and lock phone. Wait until the problem occurs, and remember the exact time of the issue.
  • 4. Dial * # * # 996996 # * # * to stop catch QXDM log
  • 5. Dial * # * # 284 # * # * to take bugreport
  • 6. 996 log: Internal storage/audio_logs
  • 7. 284 log: Internal storage/beautiful MIUI/debug_log     
  • 8. Record the time when this issue happens. This is the most important step



Note: There are 2 Logs required for us to check the cause that is producing the problem, and the Logs are quite large, may we request you to host it to Google Cloud and share it here.

Your help is much appreciated to quickly fix this problem.

Thank you very much!

SMod mitch002 and the Redmi Note 4X Team

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saikumarsk + 5 Agreed!
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01:53, Jan-20-2018 | From Redmi Note 4X
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Hello there,
I am facing the same problem still.
I tried the battery saver way.  But the  song player still shuts down after one song..  I hate it really.  I dont know what  to do.
Please help redmi 4x Forum..
Thank you

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17:30, Sep-16-2017 | From PC
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Thank for your informations


thura241282@gmail.com
QQ-2219172169

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16:03, Sep-13-2017 | From PC
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Thank you for the information..

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16:10, Sep-13-2017 | From Mi 6
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Which bug is this for? The music hanging or the music volume randomly increasing and decreasing? I have the latter on my Mi 6.

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16:22, Sep-13-2017 | From PC
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Nice thread it is very helpful to Redmi note 4x users, thanks

Please use Reply button,then only you can Get Fast Reply from me.

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17:26, Sep-13-2017 | From Redmi Note 4X
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Can you describe what exact bug is this? It is maybe related to the problem we have experienced while testing one of the application our colleagues developed - the app should play three files in succession, something like "calling" + "name_of_the_person" + "on mobile/office/home/etc number" and in majority of cases one of these three parts is missing completely or only a fragment of it is played back. We have this issue only on redmi note 4x phones (we have tested it on two 4x phones so far, one with 32GB and the second one with 64GB), other Xiaomi phones and other phones likes Samsungs, LGs, Huaweis, HTCs, OnePlusOnes and others don't have this issue at all.

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19:22, Sep-13-2017 | From Redmi Note 4X
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Never mind, we have resolved our problem, the cause was the way the MP3 files were generated, however question still remains why it didn't work properly only on redmi note 4x and worked on all the other phones.

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01:14, Sep-14-2017 | From Redmi Note 4X
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Please fix music leg during playing music

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12:15, Sep-16-2017 | From PC
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Thank you for share

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13:59, Sep-16-2017 | From Redmi Note 4X
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I will check on this bug, I never experience it in my device, will reply again later after the check-up..

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