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[Customer Service] Redmi 3s prime in service centre since 26th July & still no response

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21:02, Aug-13-2017 | From PC
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This post was edited by Pbhajanka at 18:41, Aug-13-2017

I have submitted my phone on 26th July (in warranty) in Dharms mobiles authorised service centre in Tinsukia, Assam, due to touch screen problem and ultimately phone become dead. On 27th July got this message: Dear Mi customer, your device with Service Request Number WXIN1707260004936 is now ready to be picked up. Please collect the device from Service Center during our working hours. Thank you. But when I reached the service centre and asked for the phone, they say we dont know the status till now. They say to get the status contact call centre and no one tells me the status in call centre also. They said you will get the phone in 1 week but now its almost 20 days and no status till now. I was planning to buy Redmi Note 4 but after this type of after sales support, i dont think i will buy anymore Xiaomi phones.
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21:09, Aug-13-2017 | From PC
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Hello,

For all service centre related issue,you will have to contact Mi india at their Facebook page or at Mi Community- c.mi.com ,they will assist you accordingly..

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22:02, Aug-13-2017 | From Redmi 3S
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Bro my friend has Rn 4, her phone was sudden switched off. she went 3 tines service centre but not solved issue, she told me.  I made a thread on mi community also online chat support with customer. Next day Mi team call her n called 4th time at service centres 2 days back and changed mainboard of phone without extra cost. Now phone is working fine. Its my exp. U should also complaint at customer care.

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10:22, Aug-14-2017 | From PC
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Hi
For service related issues please contact Mi Official at Fcebook official page or contact them through there Official Twitter handle.
Thanks

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