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[Q & A] unlock device with unknown account

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17:24, Mar-28-2019 | Via mobile
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hi! i didn’t use my phone for sometime n then i forgot my password so i went to a local shop in fuchengmen (beijing), i don’t know what they did to my phone but my phone now is connected to an account that i even don’t know about and to start up my phone i have to input password...how come i can input password or change password when i even don’t know which account it’s connected to? much help needed!
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