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[Q & A] phone stuck on lock

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23:16, Mar-18-2019 | From PC
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so earlier the phone was not opening on correct pin password and worked on finger print.
when i tires to change the pin and i ut correct password to change pin setting application stopped.
after some some days now the phone is not opening on the fingerprint scanner too. please suggest a way to open it without format as i have valuable information on my phone.
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