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[Q & A] Help my phone won't accept my security pattern NOW

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23:08, Dec-08-2018 | From PC
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Go to reply no.
My phone froze so i re-sarted it and it asked for my security pattern but won't accept it it says its locked and all i can do is press re-set to wipe the phone which will loose all the recent pictures i took of my daughter at a dance comp!
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01:21, Dec-09-2018 | From Redmi 4A
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Hi There,
try to remember your password pattern first, if you forgotten, then factory data reset is only way

Regards ✌️
EXPERIENCE IS
THE BEST TEACHER..!

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 Author| 02:01, Dec-09-2018 | From PC
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Nope i downloaded some apps to unlock it but they don't recognise this model of Xiaomi phone & i have been told Xiaomi can help if they want to

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03:38, Dec-09-2018 | From PC
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SimonOH replied at 2018-12-9 02:01
Nope i downloaded some apps to unlock it but they don't recognise this model of Xiaomi phone & i hav ...

Hi!
Unfortunately that happens a lot when the device frozes... it corrupts (or blocks, I am not sure if it's a flaw or a security measure) the file where the users security data are stored and the only way to "get the device back" is to factory reset it (through i.mi.com or Google find my device). Either way if it's nott rooted you'll lose your data (if not backed up on the cloud).
Please, help us help you. Always give feedback whether your issue is solved or not.

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 Author| 05:24, Dec-12-2018 | From PC
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I have been told Xiaomi can help provided you can convince them it is your phone

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