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[Customer Service] Order Not Delivered after 25days

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22:03, Nov-05-2018 | From PC
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This is regarding my order that was placed on 10th (order number 5181010673006631) for Mi LED TV 4 PRO 138.8 cm (55) from Mi.com. as per initial date shown on Mi.com for my order, this order was supposed to be delivered on 15th October. but this order is still not delivered as on Nov4th .
I also raised a complaint regarding this with your customer service and the complaint number is 'WOIN2018101700616' and when I raised this complaint, I was told that someone from your team will reach me in 24 hours but no one reached me on this till today.
I also reached your customer support every day from 16th Oct except on Sundays, no proper response from them also, so I asked your team to cancel my order 19th and return my money. But, they said, they cannot cancel that because the order is already shipped and every time I call them they are asking me to wait for one more day.
I also tried to reach your customer service supervisor a couple of times during this period and in both instances, I was kept on hold for more than 20 mins with no response.
I also tried to reach your delivery partner which is 'DELHIVERY' on  0124 671 9500 and also on their email  contact@delhivery.com (tracking number 1701710761331)but their customer service number is not reachable and no response from them also.
Now I am worried and don't know where to go. please solve my problem.
You can reach me on mobile +91 8978866556 or my mail vamsichenna@gmail.com.

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22:43, Nov-05-2018 | From APP
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Hello,please post your complaint on the official Facebook and Twitter handle of Mi India.They are very much active over there and they will definitely help you out with your problem.

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