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[Customer Service] Urgent complaint

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02:54, Sep-13-2018 | Via mobile
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Dear sir

Good day

I mohd mohsin arif wish to inform you that I have purchased redmi note pro 5 around one month ago.
I am continually facing a problem that during the voice call my phone's speaker activates itself. It's a serious problem occurring during my confidential calls. I have visited to your designated service centre situated in Bangalore thrice but they are just formatting my device and returning it back after keeping for 2-3 days. I have complaint it severally through customer care, designed stores as well as your online complaint site also. Your service centre people talking very roughly and improper manner they are suggesting me to sit in the store for 24 hrs and whenever facing problem just show them. This type of suggestion are irrelestic,  improper and impossible also.
And your vacant team has called me and not took my problem seriously I said what's the idea to get a call by you if you are not provide any service. They are saying this call is only for feedback purpose. Your service centre has denied to take my mobile for necessarily repairing.
Please advise for the same i am facing same problem most often.

I have recorded a video during your cust care call as well as attaching the job sheet provided by the service centre. Please read the remark carefully mentioned in the jobsheet and take a serious action against the accused.
I am really feeling shameful for the service provided by MI.
Please replace my phone immediately it's very difficult to visit all the time your service centre and to deposite my phn to the centre for long time.
I trust redmi that's why there are 13 redmi phone users in my family only. Please co operate to maintain this relationship..

Awaiting yours.

CUST NAME -Mohd mohsin arif


IMEI NO - 869444039788062

COMPLAINT NO - WOIN2018091202484

MB NO - 8400008619

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04:01, Sep-13-2018 | From Redmi 4X
Sadly Miui forum don't deal with service realted issues and hardware issues are impossible to solve via a thread . You need to contact Mi India via Facebook or Twitter . They will help you for sure .

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