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[Customer Service] Installed yesterday, now software not working

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13:54, Jul-14-2018 | From PC
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I got my Mi TV 4A 43 inch installed yesterday evening. Now the software is hanging and has become unusable. Whenever I try to go to " settings "TV switches automatically to AV mode and reads from cable. And there is no way for me to factory reset it. Any help possible ?

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 Author| 14:28, Jul-14-2018 | From PC
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I used a wireless mouse and keyboard and then tried Factory reset. Now I am able to navigate using remote. But sadly, the apps are gone. No YouTube or Hotstar now available. What to do ?

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