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MIUI 8 Beta - Bug on WhatsApp to Google Drive backup

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22762 85 |
19:17, Jul-12-2016 | From PC
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Go to reply no.
Device
Redmi Note 2/Prime
MIUI Version
6.7.5
Reproduce rate
100%
ROM version
Global Beta ROM
Country/Region
Malaysia
Description
Using the MIUI 8 Global 6.7.5 Beta for Redmi Note 2. Utilizing the Dual Apps option for Whatsapp. The second Whatsapp cannot backup to any of the Google Accounts.
Steps to reproduce
1. Go to Settings.
2. Tap on "Dual Apps".
3. Turn on Whatsapp's Dual Apps.
4. Go back to Home Screen and turn on the 2nd Whatsapp.
5. Go through the process of activating Whatsapp.
6. Ensure that the Whatsapp is activated on the 2nd SIM Card (the ones that are not used on the main Whatsapp).
7. Once 2nd Whatsapp is setup; open it up and click on the three buttons on top > Settings > Chats > Chat backup.
8. Tap on 'Account'.

Expected results : User should be able to select Google accounts logged in from the phone

Results : nothing happens.

I am unable to backup the 2nd Whatsapp's chat into any of my Google accounts.
Screenshot
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Log
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This post was edited by gunblade712 at 19:19, Jul-12-2016

On a side note, I've tried to create another account on the "Personal" section (Settings > Accounts > Other Accounts > Personal > Add account) but the screen doesn't allow me to create an account; it keeps on bouncing back to 'Other account' page.

account-setting.png
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Rated by 2 people   Experience Reason  

dutnet + 1 Thanks!
BIGXVI + 1 Agreed!

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All the love gone bad, turned my world to black.

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14:48, Jun-20-2017 | From PC
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Hello Guys,

Recently got redmi Note 4 and needed to transfer dual whatsapp chats from Redmi Note 3 to new phone. I also got the same issue, and the resolutions posted where like installing parallel space app. But fortunately I got a way around and it worked. It is about creating local backup on old phone, transferring it to new phone and restoring it. I will now illustrate the steps here.

1. Go to old phone, open dual whatsapp, go to settings->chat backup-> backup. It should create a local backup file.
2. Go to file manager, select storage for dual apps  --> Whatsapp --> Databases --> Select the latest backup file.
3. Transfer this file to new phone, using any sharing method, bluetooth, share it, mi drop etc..
4. Go to new phone. Activate dual whatsapp.
5. Activate dual whatsapp using your number. There will be no backup, remember, but don't worry.
6. Go to settings->chat backup-> backup. It should create a local backup file.
6. Go to file manager on new phone, select the file you imported from old phone. Copy it to "storage for dual apps  --> Whatsapp --> Databases".
7. There are two database files. Delete the smaller one, in size. (This is the emptybackup we just created.) The bigger file will be there. This is the backup file you had got from old phone.
8. Rename the file as "msgstore.db.crypt12".
9. Now, uninstall the dual whatsapp and reinstall it.
10. It will detect the backup file and restore it.

Let me reiterate, it worked for me. I am no expert, so please follow these at your own risk.

Thanks and regards,
KAMAL HANDOO

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15:50, Jul-24-2016 | From PC
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Confirm in my phone

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10:44, Jul-27-2016 | Via mobile
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Redmi 2 2014819 same problem.

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12:31, Aug-05-2016 | From PC
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Please have this fixed. I am encountering the same issue

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06:34, Aug-09-2016 | Via mobile
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Readmi Note 3 MTK DEV ROM 6.8.4. Please have this fixed. I am encountering the same issue

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01:49, Aug-15-2016 | From Redmi Note 3
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also in redmi note 3 pro miui 8 global 6.8.11, please fix

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22:00, Aug-28-2016 | From PC
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yes confirm not recognise google account in dual app

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02:58, Aug-30-2016 | Via mobile
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Yes, i am having the same problema in mi5 with the cloned WhatsApp

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11:43, Aug-31-2016 | Via mobile
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I guess there is no way to manually backup and restore dualled apps or second space

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11:44, Aug-31-2016 | Via mobile
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Not only whatsapp chat history restore from google, I guess there is no way to backup or restore dualled apps or second space

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