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[Q & A] Redmi Note 4 3/32GB Qualcomm Unresponsive Buttons

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02:27, Jun-17-2017 | From PC
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This post was edited by Ashifurbd at 00:28, Jun-17-2017

I've bought Xiaomi Redmi Note 4 3/32GB Qualcomm version yesterday and it was a great phone. I also have LG V10 but I'm a heavy user and I don't find the battery backup sufficient on my V10 so I bought Redmi Note 4! And I used Redmi Note 4 today for 8 hours by playing games, browsing, facebook etc. SOT was 7 hours and I still had 30% charge!!! This is insane!!! I'm far more happy with the battery life, outlook and performances! But unfortunately I got a problem! When I was playing a game, I noticed the media volume is automatically going up and down! I didn't press the buttons! I thought its a software bug so I quitted the game and pressed the power button to lock the phone but nothing happened! The screen was still on! I tried several times but the button was totally unresponsive! It didn't lock the screen! Then I tried to power off the phone by pressing the power button for 10 seconds and it worked! But it didn't powered off, actually the phone restarted again and I was on a screen displaying a black and white phone and a cable and under that a text ''pcsuite.mi.com''! The phone didn't boot up to the system, it just freezes there by displaying that pcsuite! Again I tried to turn off the phone but it didn't help! The phone restarted automatically and that same PCSUITE screen keeps coming! Then I abandoned the phone for 15mins without touching or pressing anything and then I connected the phone to my charger and tried to power off/on again. Weird! Now the phone turned on properly! Did anyone face anything like this?? What's the problem actually?? Is it a firmware bug or hardware problem?? Any help would be much appreciated!

Device: Redmi Note 4 3/32GB Qualcomm
MIUI: V8.2.2.0
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03:12, Jun-17-2017 | From APP
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Contact your that shop you bought from :)

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03:39, Jun-17-2017 | From PC
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Please visit your nearest service center
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 Author| 04:01, Jun-17-2017 | From APP
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This post was edited by mnnahid at 03:56, Jun-17-2017

Its a brand new intact phone! Bought it from authorised Mi Brand Shop! Isn't it weird having such issues with a brand new phone?? I don't know why you're suggesting to visit service center as I don't have that problem now! But I fear it can reappear! @mnahid
If contact the shop, I don't think they'll change the phone! Though the phone is covered by 2years official warranty and I think it means they'll only fix the problem!.

Mod Edit: Please use Edit option instead of creating Multiple posts, thanks for your future cooperation.

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05:58, Jun-17-2017 | From PC
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Ashifurbd replied at 2017-6-17 02:01
Its a brand new intact phone! Bought it from authorised Mi Brand Shop! Isn't it weird having such is ...

The issue might be with your phone's hardware, that's why you have been suggested to visit Authorized Service Center  
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