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[Tips and Tutorials] FAQ on Shipping of Xiaomi Malaysia

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5690 8 |
14:26, May-19-2014 | From PC
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Go to reply no.


Q : Which area in Malaysia do you ship to?

A : Package will be delivered to address indicated in Malaysia, excluding those areas with postcode as following:


10313548_247628445441257_8118928318274896359_n.png


Q : What are your delivery hours?

A : Package will be delivered between 09:00-17:45 hours on working days, and between 09:00-12:30 hours on Saturdays. There will be no deliveries on Sunday or public holidays.


Q : How long before I receive my Xiaomi order?

A : Xiaomi makes every effort to deliver your order within 6-8 working days once the package is shipped out of warehouse. Xiaomi is not liable for any unforeseen circumstances beyond our control which delay the delivery, such as: flight delays, adverse weather conditions, or congestion. In these situations we will try our best to notify you of the delay and inform you on the estimated delivery date.


Q: Do you offer free shipping?

A: Most xiaomi products are shipped free of charge. If your order value is less than the minimum, you will incur shipping costs as follows:

EAST Malaysia - RM 25 shipping fees for orders below RM 80

WEST Malaysia - RM 15 shipping fees for orders below RM 75

KLANG VALLEY - RM 15 shipping fees for orders below RM 70


Q : Is it necessary for me to provide Identification details when I receive the package?

A : No, it isn’t. The authorized / intended recipient will sign the delivery document upon the delivery of the package.


Q: What should I do when I receive the package?

A: All Xiaomi packages are in perfect condition and are sealed at the Warehouse before they are shipped to you. Please check the external condition of the package/box to see if there are any signs of damage,or if the package has been opened during transit. If you are concerned about the condition of the package, please do not sign to accept delivery. Simply hand it back to the courier and we will replace the items for you. Please note that it will take a few days for us to arrange a redelivery. If the product in the box is damaged or missing when you open the package, please contact Xiaomi Customer Service Hotline through 1800 281182 to get further assistance.


Q: Do you deliver to PO Boxes?

A:No, we can only deliver to an address not to a PO Box. Someone must sign for acceptance of the package at the delivery address.


Q: What happens if I have given the wrong delivery address?

A: Once the order has been shipped, we cannot change the delivery address. In casewhere an order has been delivered to an incorrect address, or cannot be delivered, we will inform you by email. Our delivery agents will hold the package for 5 days, and you may contact Xiaomi or delivery agents to arrange for a redelivery. If we do not hear from you within 5 days, the package will be returned to Xiaomi and we will refund your money.


Q : What do I do if the package was received by the wrong person?

A: Please contact our delivery agents or Xiaomi Online Web Chat Customer Support to get further assistance.


Q : Who is your delivery agent?

A : FedEx and UPS are our local delivery agents in Malaysia.


Q: Howcan I track my order?

A: Please track your order through http://www.xiaomi.com or directly through our delivery agents on their websites with your tracking number.

UPS: http://www.ups.com/my

FedEx:http://www.fedex.com/my/


Q : How do I contact the courier if I have a complaint or enquiries?

A : Please contact our delivery agents for service inquiries.

UPS Customer Service Hotline:1800-1800-88 (toll free); 603-5022 5488 (Overseas Dial-In)

FedEx Customer Service Hotline: 180088 6363 (toll-free); 603-7721-1388 (Overseas)


Q : How do I contact Xiaomi if I have any questions?

A : There are several ways to reach Xiaomi Customer Support. Kindly refer to the information below:

Email : service.my@xiaomi.com

Phone : 1800 281182 (toll free); 603-015 4840 7777

Online Web Chat Customer Support


Xiaomi Service Center:


Selangor

# W-10-13, 10th Floor, Melawangi Business Suite,

AMCORP Trade Centre,

# 18, Jalan Persiaran Barat, 46050 Petaling Jaya,

Selangor Darul Ehsan, Malaysia

Contact Number : 603-79542323

Working Hours : 09:00-18:00

Working Days : Monday to Friday

Penang - Georgetown

# Lot 33-4-38, 4th Floor, Perangi Mall,

10100 Komtar, Pulau Pinang, Malaysia

Contact Number : 604-2628211

Working Hours : 10:00-19:00 & 10:00-1400

Working Days : Monday to Friday & Saturday

Perak - Ipoh

# 71A, Jalan Medan Bestari 1,

Bandar Baru Bestari, 31400 Ipoh,

Perak Darul Ridzuan, Malaysia

Contact Number : 605-5487255

Working Hours : 10:00-19:00 & 10:00-1400

Working Days : Monday to Friday & Saturday

Kelantan - Kota Bharu

# Lot 390, 1st Floor, Jalan Jambatan Sultan Yahya Petra,

Seksyen 17, 15050 Kota Bharu, Kelantan Darul Naim, Malaysia

Contact Number : 609-7433633

Working Hours : 10:00-19:00 & 10:00-1400

Working Days : Saturday to Wednesday & Thursday


Note: We will modify the above information from time to time. You can also refer to Xiaomi Malaysia facebook for updates : )


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20:57, May-19-2014 | From PC
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Dam... us on Penang have to pay extra for the power bank while those in KL get free shipping...

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00:10, May-20-2014 | From PC
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Understood now...

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08:57, May-20-2014 | From PC
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shagalot replied at 2014-5-19 20:57
Dam... us on Penang have to pay extra for the power bank while those in KL get free shipping...

We hope in future, Xiaomi Malaysia can serve us better. For time being, this the best opportunity to own your Xiaomi devices or any related accessories. Cheers
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15:26, Jul-25-2014 | From PC
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Open Warehouse in Malaysia to shorten the delivery time...

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19:31, Jul-25-2014 | From PC
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Thank you for the update :)

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11:06, Jul-26-2014 | From PC
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xiaomi service center
Melaka
Service Center Address:
# 182-A, Taman Melaka Raya, 75000 Melaka, Malaysia
Hours of Operation:
Monday ~ Friday (10:00- 19:00) (excluding public holidays)
Saturday (10:00 - 14:00) (excluding public holidays)
Service Center Phone Number:
+606 286 2210

Johor
# L4-65 & L4-66, Digital Valley @ Danga City Mall, Jalan Tun Abdul Razak, 80000 Johor Bahru, Johor Darul Takzim, Malaysia                       
Hours of Operation:
Monday to Friday 10:00-19:00 (excluding public holidays)
Saturday 10:00-14:00 (excluding public holidays)                        
Service Center Phone Number:                                                        +607 228 2211                       

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13:04, Jul-26-2014 | From PC
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Great! this is very informative. :)
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00:31, Jul-28-2014 | From PC
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thank.. great useful & updating

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