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[Customer Service] [FAQ] [ESC Issues] [Complaints] Read this before posting your complaint

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17:09, Dec-22-2015 | From PC
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Go to reply no.
This post was edited by Nisar.sk at 11:33, Feb-17-2016

NOTE : Don't post your Complaints here in this thread.



Hello Mi Fans,

    I'm Nisar and I look after the issues in MIUI India Sub forums. Before saying anything, I will like to let you know that Mi India is working hard in after sales. We are opening many Exclusive Service Centres across in India. Currently we have started around 60+ ESCs and we are planning for more. We understand the need of Every Mi Fan and we are trying our best to reach out for every Mi fan who bought their Favourite device. I promise we will do our best to help you with your issues, if faced.

               As I said I look after the issues in Forums. But many of times user gives me incomplete information and logs out of forums So I'm not able to help him because of missing information. Some users give incomplete information and come back 3 days later to ask any update on his issue. But due to missing Info I'm not able to help him/her.

Just to avoid these scenarios and for betterment of After sales, Kindly follow the below process when you are posting a complaint.


Name - Your Full Name

Contact Details - E-mail ID

Device Name - Your Device / Accessories / Power Bank

Problem with your device - Kindly mention your problem with the device in short.

Jobsheet / Work Order / Complaint No - Job-sheet details provided by the Service center people.

Service Center details - Service center address where you have submitted your device

Service Centre Issues - Kindly mention your feedback with the Service center, when you post.


Thanks
Nisar

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15:07, Dec-28-2015 | From PC
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I suggest you to improve quality of your service centers, then you would not have to open this thread itself. By opening a thread, you are agreeing the fact that your service centers are useless and they just cheaters.

You may make sure the following points which I learned from experience.
http://en.miui.com/thread-189969-2-1.html

1. Give service order number and receipt for accepting a phone. Show some notices in service center that nobody leave the mobile without having a receipt.
2. Have a proper escalation if phone not repaired properly. It should also visible in your centers.
3. Improve your customer care desk.
4. Make sure the people sitting in service centers know at least some basic hindi or English apart from local language
5. Take measures for cheating and stealing parts.

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12:44, Feb-01-2016 | From PC
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Request Launch Exclusive Service Centres In ODISHA, especially in BHUBANESWAR

The existing Service Centre is third party Service Centre, So Require a Exclusive Service Centre.  

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15:42, Dec-23-2015 | From PC
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my small issue if you guys can short

Name - Vikash kumar( as per bill)

Contact Details - manimyway@gmail.com , 8298656777

Device Name - mi4i (wall charger)

Problem with your device - wall charger dead

Jobsheet / Work Order / Complaint No - out of irritation its lying with SC

Service Center details - Patna, bihar ( Bm Trading. B-5, Kaushalaya Estate. Bander Bagicha. Dak Banglow Road. Patna. Bihar.)

Service Centre Issues - since 2/3 months they r not able to replace/ repair my mi wall charger.

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17:35, Dec-22-2015 | From PC
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This post was edited by luvxiaomi at 15:08, Dec-22-2015

I must say Xiaomi has really improved after sales services in the last 1 year. Got two Mi3 (Out of warranty) screens replaced in 3 days with pick Mi Service and similarly, they replaced motherboard of a in-warranty Redmi 2  and delivered back in 5 days. Thanks to Mi India for starting this wonderful service named Pick Mi. What can we expect from just an year old company India. They are looking into after sales seriously unlike some Indian companies which have pathetic after sales support and I am really happy to see that Xiaomi is working hard to improve after sales by initiatives like Pick Mi service and forum support for service related issues. I wish that Mi India will win best after sales and service award one day though still it's a long way to go.

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17:17, Jan-19-2016 | Via mobile
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Name - Pratik Dalvi  Contact Details - pratikdalvi19@yahoo.in  Device Name - mi4i device  Problem with your device -device completely dead in 15 days after buying and now service centre is saying it will take 20 days more for changing pcb almost 7 days past after submitting device to service centre .  Jobsheet / Work Order / Complaint No -890111677.   Service Centre deatail - TVs electronics Ltd shop no 3 ground floor 608 vasant prabhat V.N purav marg chembur Mumbai - 400071  Service Centre Issues -taking too much time for repairing device and when contacted sayin delay is from  xiaomi team . when contacted xiaomi team they are saying to courier device to xiaomi team by pic my service but its paid service that stupidity then wat is the use of service centre .I have completely lost trust in xiaomi .

Comment

Nisar.sk Hi there, Kindly post your complaint here >> http://en.miui.com/type-50-623.html With the Format mentioned in this link >> http://en.miui.com/thread-197329-1-1.html Thanks & Regards Nisar   17:49, Jan-19-2016

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04:28, Jan-19-2016 | Via mobile
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This post was edited by shaaan at 04:32, Jan-19-2016

care to reply on this thread...   http://en.miui.com/forum.php?mod=viewthread&tid=204128

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18:04, Dec-22-2015 | Via mobile
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great it's a secret formula you can win Indians hearts by only provide best after sales service ...

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17:19, Dec-22-2015 | From PC
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Perfect way to report. Thnks Nisar.

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18:08, Dec-22-2015 | From PC
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Noted !

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18:11, Dec-22-2015 | Via mobile
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Nisar thanks for sharing but the think is mi spare part cost is to high. My mi3 water damage and when I went to the service CENTER they given me estimated cost is 9500. so it should be offeredable. In this case bought new mi4

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19:00, Dec-22-2015 | From PC
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This post was edited by shashankp1 at 09:44, Dec-23-2015

Thanks Nisar. I hope users will follow the guidelines.


Kindly make use of search option. It helps a lot.

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19:38, Dec-22-2015 | From PC
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Thanks Mate :)

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20:21, Dec-22-2015 | From PC
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Thnx , now you may get full details
deep doraha

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21:10, Dec-22-2015 | From PC
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Perfect..thanx

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